Data-retention policy
Updated September 26, 2026We keep information for account operation, security and billing, and delete active account records after we verify a deletion request. The periods for provider backups and outside billing records depend on those providers; we cannot promise immediate erasure from their systems.
| Data | How long it remains |
|---|---|
| Account profile and saved portfolio | While the account is open; removed from the active database after a verified deletion request is completed. |
| Sessions and reset links | Sessions expire and are revoked when required by account actions. Password-reset links expire after 20 minutes. Expired technical records may remain until cleanup. |
| Security and administrator logs | Kept for fraud investigation and incident response. These logs currently do not have an automated deletion deadline. |
| Support emails and payment records | Kept as needed to resolve support, disputes and billing, including any legally required records held by providers. |
| Backups | Older copies may persist after active data is removed. Backup retention and restore verification are still being reviewed. |
For a question about a specific record or to request deletion, contact [email protected]. We will verify account ownership before changing or disclosing information.
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